Frequently Asked Questions
What are the standard payment terms?
We accept T/T with a 30% advance deposit and the remaining 70% balance due before shipment.
How long does delivery take?
Sample machines are typically delivered within 7-15 days, while bulk orders require 15-30 days depending on the volume.
Do you offer OEM and ODM services?
Yes, we support both OEM (using your own logo on the machine) and ODM services to meet specific requirements.
What is the warranty period for this machine?
We provide a one-year warranty for the entire unit and a three-year extended warranty for the compressor.
Can I order a sample before placing a bulk order?
Yes, sample orders are acceptable and available for testing purposes before committing to larger quantities.
What materials are used in construction?
The machine is primarily constructed with high-grade 304 stainless steel to ensure durability and hygiene in food processing environments.
Campfire Steel
