Frequently Asked Questions
Q1 What are your trade terms?
We support EXW, FOB (major ports in China), and CIF. Please contact us for specific terms based on your location.
Q2 What is your warranty policy?
We offer a one-year quality warranty for all metal products. If any quality issues arise, we will provide necessary technical support or replacements.
Q3 Do you offer custom design or OEM/ODM services?
Absolutely. Most of our products are customized according to customer requirements. We support OEM and ODM based on technical drawings or samples.
Q4 What is your production lead time?
It usually takes 15-25 working days depending on the order size and complexity. For urgent orders, we can arrange priority production.
Q5 What are your accepted payment terms?
We accept T/T (30% deposit, 70% balance before shipment), L/C at sight, or negotiable terms for long-term partnerships.
Q6 Do you have a Minimum Order Quantity (MOQ)?
We have no strict MOQ for most products. However, pricing may vary based on order quantity and specific customization requirements.
Campfire Steel
